Helpdesk
The common issues to be overcome by all teams supporting inner or outer customers are to give support in desired quality, duration and scope and to record this process and to report it.
As Provis, we have overcome this issue for our customers which we give maintenance and support service with our Helpdesk software.
With our Helpdesk Software;
- The final user can be easily called.
- The call is directed to the correct person wit the last date and scope and content information.
- During the process, the person who undertakes the task and the caller can share information over the chat screen.
- Technical teams can share information in private chat rooms if they need it.
- The call is sent for the approval of closing and the process is completed with the approval of the caller.
Doing our job in this way provides numerous advantages.
- Since whole process is recorded, some mistakes are prevented.
- The service given can be reported to the other party in any time.
- The performances of the teams can be measured.
- The efficiency of the work can be measured.